Name: STEPHANIE WHITE DOWE
Email: stephaniewhitedowe@yahoo.com
Tel: 07481794798
OBJECTIVES:
I’m a tremendously passionate, hardworking, and enthusiastic individual who’s interested in enhancing my skills to help me excel in the media and marketing sector. My work experience and university studies have helped honed the skills required for the retail and marketing industry; with strong commercial, excellent customer service and IT skills, I have proven to previous employers that I have a passion and a natural ability to deliver exemplary service at all times. I’m extremely self-motivated and an excellent team player who finds it easy to adapt to new surroundings.
EXPERIENCE
Virgin media/Sitel Communications
Placement- Assistant Communication Manager
- Writing newsletters and weekly blogs for the website
- Coordination and planning support for exhibitions
- Working with designers and printers to create any communication/marketing collateral
- Preparation of presentations and collateral for any events
Frankie and Benny’s/ Chiquito
Bar staff/ Waitress / Receptionist 01/05/16 – present
Arrange table and maintain tables clean and tidy all day provide guests with detailed information on nutrition and allergic ingredients in food Process orders and making sure customers are satisfied with their orders doing regular check backs on guest making sure they are enjoying their meal and collect payments when guests are ready to leave
* Managed and resolved customer complaints, to ensure the complaint will be closed and resolved in the first day it is made, by offering good will gesture incentives to customers.
* Provided customers with detailed information on nutrition and allergic ingredients in food and service information.
* Process orders: starters, meal, deserts, making sure to confirm all orders to make sure the customer is satisfied.
* Arrange table settings and maintain tables clean and tidy
* Check products for quality and correct any problems that keep them from enjoying their meal/drink
* Deliver checks and collect payments
John Lewis
Sales Representative 4/03/16 – 8/06/2016
* Agreeing sales, prices, contracts and payments; helping with the improvement of my negotiation skills and techniques.
* I have the ability to work well on my own, which has been proven by achieving daily targets and ensuring I gather in-depth knowledge on the products the company offered, which was beneficial when clients requirements were drastically changing and the company was constantly placing me in different campaigns to manage.
* Gained a resilience to deal with customers who have turned me down, and tackling it in a professional manner.
Harrods
Customer Assistant 23/05/14 – 31/09/2014
* Problem-solving: Providing a professional approach to handling and resolving customer enquiries and complaints
* Exceeding set targets, enabling me to become a top advisor in my team.
* Stock control
* Handling money from customers
* Customer service
* Health and Safety
Red Planet Marketing
Sales and Marketing (Door to door )01/11 – 4/11
* Maintaining the aesthetic layout of the store by organising inventory into the size and item order, and cleaning Increasing product knowledge through research to assist customers with enquiries.
* Working in a team
* Door to Door sales for Talk Talk Media
* (Flexible contract)
* and tidying shop floor.
CERTIFICATES GAINED:
Certificate for Medical Receptionist
* Health and Safety within the work environment
* Effectively dealing with difficult situations and complaint
* Understanding the different clients of your organisation
* Introduction of software used within the practice
* Service offered by the medical facilities
* The role of medical secretary
* Career prospects and progression
Level 1 Award in Food Safety Awareness
Online induction training course for food hygiene and safety.
Education
Coventry University
2014-2017 Media and Communication Studies (BA Hons) – Predicted 2:1
Coventry University College
2014-2015 Health and life sciences Diploma foundation
St. Georges catholic School
2006-2011 11 GCSE’s incl. Math’s and English
SKILLS
* Fully literate in using Microsoft Word, PowerPoint, Excel, E-mail and internet.
* Bilingual; English, Twi, French
ACHIEVEMENTS:
NDCS (National Deaf Children’s Society)
Role: Fundraiser Certificate (Volunteer)
Duties included:
Engaging the public to support deaf children
Customer Service
Assisting fellow fundraisers as and when required
REFERENCES AVAILABLE ON REQUEST
Media And Communicataion Studies 